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Course description
  OPERATIONS AND PRODUCTION PROCESSES IN TOURISM COMPANIES

Competencies and objectives

 

Course context for academic year 2021-22

This subject is focused on the activities that take place in the production subsystem of tourism companies. Therefore, the objectives of the subject are:
a) Knowing the production tasks in the accommodation, tourism intermediation and restaurant industries.
b) Being able to calculate the operating costs incurred by tourism companies to produce their services and their key performance indexes (KPI).
This subject gives tourism students a business-oriented perspective. Within the academic structure of the degree, this subject develops concepts introduced in the subject Fundamentals of Business Economics as well as topics that will be relevant to the subjects Strategic Management of Tourism Companies, Growth Strategies for Tourism Companies, Quality Management, Trends and Innovation in the Hotel Sector, and Travel Agencies and Intermediation in the Tourism Market.

 

 

Course content (verified by ANECA in official undergraduate and Master’s degrees)

Specific Competences (CE)

  • CE12 : Manage different kinds of tourist organisations.
  • CE20 : Understand operating procedures in the field of accommodation.
  • CE21 : Understand operating procedures in the field of catering.
  • CE22 : Knowledge to be acquired about the operating procedures of intermediation companies.

 

 

 

Learning outcomes (Training objectives)

No data

 

 

Specific objectives stated by the academic staff for academic year 2021-22

1. To know the main tourist agents.
2. To manage the main types of tourism organisations.
3. To know the operating procedures in the accommodation industry.
4. To know the operating procedures in the restaurant industry and F&B departments.
5. To know the operating procedures in tourism intermediation companies.
6. To develop motivation for quality.
7. To develop sensitivity towards environmental issues.

 

 

General

Code: 23528
Lecturer responsible:
PEREIRA MOLINER, JORGE
Credits ECTS: 6,00
Theoretical credits: 1,20
Practical credits: 1,20
Distance-base hours: 3,60

Departments involved

  • Dept: COMPANY ORGANISATION
    Area: COMPANY ORGANISATION
    Theoretical credits: 1,2
    Practical credits: 1,2
    This Dept. is responsible for the course.
    This Dept. is responsible for the final mark record.

Study programmes where this course is taught